How to Unapply the Customer Payment in R/M

This can be done using the Receivables Management Transaction Unapply Tool in the Professional Services Tools Library.

GoTo PSTL Main Setup
Click on RM Transaction Unapply

Click on Next
You will see the window below (Receivables Transaction Unapply)



In the above window choose the customer and you will see the Transactions that are checked, if you want to unapply the transaction just uncheck the Checkbox and it will prompt



Click on Unapply and it will give you the report that the payment is Unapplied

Error “You can’t choose this document because it is part of a recovered batch or is still in the process of posting”

You also see the error below when you try to delete the Invoice from the application.


Looked into the Invoice and the Invoice seems to be right but somehow when you try to post and also apply gives the same error.

Looked into the SY00800, SY00801 and SY00500 tables nothing seems to work.

The only resolution is to delete the Invoices from the table and re-enter them POST and re apply them.

Below are the tables and the queries that the Invoice needs to be deleted from.

Begin Tran

Delete from RM20101
Where CUSTNMBR = ‘CUSTNMBR'
and RMDTYPAL = 1
and DOCNUMBR = 'DOCNUMBR'
Rollback Tran

Begin Tran

Delete from RM10301
Where CUSTNMBR = 'CUSTNMBR'
and RMDNUMWK = 'DOCNUMBR'
Rollback Tran